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Resurs2 Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a spin on oil filter for an Onan engine and got a filter for a dehumidifier. Not even close. Phone number on the website doesn't work. I want my card refunded.

    Business Response

    Date: 04/19/2023

    We contacted the customer and asked them to open a return request. The customer opened a return, return label was provided and refund issued to the customer.

    Customer Answer

    Date: 04/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During 9/2022 I purchased two nicad batteries for my old **** Walkman. These are special flat "gum stick' style batteries and are difficult to find. I was happy to find the items online, and ordered them through either Amazon or **** (sorry - it has been a while and I forget site which I used). Upon receiving the two batteries I inserted them into my Walkman and the device would not turn on. I removed the batteries and inserted them into the original **** gum stick battery charger that came with the Walkman, but they would not charge. I took the batteries to the *********** and returned them to the organization listed on the shipping label - "RESURS2 Corp.", ***********************************************************************. To date (four months later) I've heard nothing, and when I call their number I hear a voice message saying that the number is "not in service". There was no receipt included in the box containing the two gum stick batteries so I have nothing to forward to you. All I have is the shipping receipt from the ***********. I would like a refund.

    Business Response

    Date: 03/08/2023

    The customer's return was received and refund issued accordingly.

    Customer Answer

    Date: 03/08/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered (online) a replacement battery for my old **** Walkman, which uses a hard-to-find nicad "gumstick" style battery. After I received the battery from "RESURS2 Corp" I inserted it into my device and nothing happened. Then, I put the battery into the device's original battery charger (charger's function light came on) and checked back a couple of hours later. Put the battery into the device and again nothing happened. On 9/21/22 I used the **** to send the battery back to RESURS2 Cor along with a note describing the problem (battery won't work, or take a charge). To date (10/7/22) I have received no response. I went online and located a phone number for "RESURS2 Corp" but when I dialed it a recording told me that the line was "not in service". The address I have for "RESURS2 Corp" is *****************************************************************.

    Business Response

    Date: 10/21/2022

    We reached out to the customer and issued a refund and started investigation of the issue.

Resurs2 Corporation is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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