Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Osler at Home, whose President is Dr Thomas B*******, MD, provided at home medical services to my father, ****** ** ******, for a number of years prior to Nov. 8, 2022, when he was hospitalized after a fall, never returned home, and passed away in a hospice on Jan. 5, 2023. Dr B******* was also my father's primary physician. I am my father's trustee under his family trust and responsible for paying any legitimate medical bills that my father was unable to pay himself. On 2/8/23 Osler billed my father $45 for at-home visits on 11/1/22 and 11/30/22. I paid this bill without noticing that an at-home visit to my father on 11/30/22 was impossible, since my father was away from home in hospice on that date. On 6/21/23 Osler billed my father $105 for visits to Dr B******* at his office. No such office visits occurred, as my father was housebound and Osler was providing ONLY at-home visits for this reason. In this same billing Osler also billed an additional $35 for the at-home visit on 11/1/22, which was previously billed and paid by me. I wrote a detailed letter to Dr B******* pointing out the problems with these two billings (billing for impossible home visit on 11/30/22 and double billing for home visit on 11/1/22). Dr B******* never replied to my letter. Instead, in a new billing on 7/26/23, clearly prompted by my letter, my father was charged for IN-OFFICE visits to Dr B******* on 5/31/22, 6/1/22 (2 adjacent days), 6/30/22, 7/1/22 (2 adjacent days), 7/31/22, 9/1/22, and 10/1/22. These IN-OFFICE visit could not have occurred, as explained above, and back-to-back in-office visits on 2 subsequent days are proposterous. I also received an EOB summary from my father's medical insurer indicated that Dr B******* had submitted or resubmitted all claims for 2022. Most of these claims were denied, and for the remaining claims there was no match to either at-home or in-office visits as the basis for the claims. Clearly, something is seriously amiss in Osler's 2022 billing.

  Customer Answer

  Date: 08/24/2023

   

   

  Osler At Home contacted me directly after receiving notice from the BBB of my complaint ID ********* and the issues in my complaint have been resolved to my satisfaction.  As a result, I request that my BBB complaint be withdrawn.

   

  Thank you,

  ***** ** ******