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Business Profile

Towing Company

Lenox Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online for silverware on Jan. 2, ****. I received a follow-up email on that day with my order number. My total was $178.53 and the amount was drafted out of my account. At the end of January, I still had not received my merchandise or any correspondence explaining why. I started trying to contact ****** (Lenox Corporation.) I used the contact us button on their website. I sent two requests for information on my order. After receiving no correspondence from that, I started calling. At times, I held over 20 minutes and then hung up. I finally reached an individual on my third try. She said my package was lost in transit and when that happens, theyre not to blame. She was extremely rude so I asked to speak with her supervisor. She took my number, but guess what, no supervisor has contacted me and this is Feb. 8th! I also have not received my refund or any kind of apology! This was my first order with Oneida and I will warn as many people as I can not to order from them. The Lenox corporation owns other businesses so beware!

Lenox Corporation is NOT a BBB Accredited Business.

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