Complaints

This profile includes complaints for Payless Plumbing And Heating LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Payless Plumbing And Heating LLC has 2 locations, listed below.

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  Payless Plumbing And Heating LLC

  1675 Union Ave Hazlet, NJ 07730-2403

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  Payless Plumbing And Heating LLC

  27 Cresci Blvd Hazlet, NJ 07730

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction was 07/03/2024. The job was installing a new kitchen sink faucet. The workmanship was satisfactory, however, the price and the method in which the technician/pumber presented the the details of the job were not kosher. He came to my house for less than 5 minutes, and i told him what I needed. I am retired from an HVAC business, and i knew exactly what was needed. He said I need to go to **** ***** to pick out a new faucet with my own money. Anyway, when it was time to start the work, he *only* showed me the job continuance waiver where I would sign. He did not give me an estimate, nor did he list that he was charging me for a diagnosis cost that amounted to $125. Anyway when the plumber finished the job, he hit me with a bill / $453 and the fact, I had paid for faucet from my own, put the total cost over $500. I didn’t expect this and the manner in which he deflected the financial itinerary seemed fraud to me. I paid the plumber because I was entrapped into the deal with my signature on the job continuance waiver. I know I should have waited to get number figures before he started the job, but I never expected the deceit I encountered. He did didn’t leave me a job invoice but promised to email the invoice the following day. I never received the invoice, so I phoned the company and no one picked up, so I went to the Payless website and left my grievance online. The next day, the invoice was miraculously sitting in my mailbox, anyway, I know how much a new sink faucet would cost to install, and it certainly not $453, not including the faucet. I have several cost documents from local dealers, angi’s list and ****wyse. The labor ranged from $166 (low) to $201 (high) just for installation. The installation job supplies ranged $14 to $16. The unused labor ranged $52 to $63. The kitchen debris disposal costs were N/A - he left the old faucet at my house. This plumber/Technican had conned me big time.