Complaints

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• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/17-8/21 Rental tents, tables, etc. deposit paid $410.24 and initial contract signed.#** of contract states billed balance at end of contract. Dropped equipment off 3 men including owner. Told me pick up was Monday or Tuesday now, when requested that information based on Sunday being day after wedding.Tipped 70 dollars. Then my card was billed immediately. Tried to explain and immediately sent transfer of money to my card 2-3 business days. Made them aware. Owner called and stated they charge now day of drop off. End of contract was Sunday so they picked up, told me to leave cash on Sunday morning. Monday when I stated The funds would be available they once again tried but had tried every single day to run my card and it cause a fraud alert. That was lifted by me and they ran the card and were paid on 8/22.My concern is breach of contract on their part, a ****** review where owner blames me for being unprofessional and horrible and his threatening and harassing calls (when requested not to) and emails up until 4 minutes before paid fully). Completely unprofessional and not acceptable for a client.

  Business Response

  Date: 09/22/2022

  As far as this case you are referring to, we take no fault in this matter. The customer was extremely happy at the time of set up. When my office called her to let her know that her credit card payment was declined she started screaming, cursing, and yelling at my employees. At no time did they raise their voices to her , and just took her abuse. As I overheard what was going on, I took the phone and started to try to calm her down. She said she was not paying until the termination of contract Because that was what was stated in the agreement. That is the absolute last time the customer can make a payment before late fees start to occur. I agreed to allow Her to make the payment then, but no later. The end of the signed contract Was Sunday morning at 8 AM. Originally we told her we would give her till Monday until pick up but the money would be owed no later than Sunday. At this point she demanded we pick up all the equipment on Sunday morning as well. Saturday night we simply sent her a payment link so she can change the payment method in case her card still did not have the funds to pay. She did not utilize the payment portal, so on Sunday we did try to run the card that she provided to our company. This was declined again. We sent her an email letting her know the employees will be picking up the rental equipment shortly, and she could either use the payment portal to make payment or pay the employees with cash if that was better for her. At this point she started threatening us with attorneys for breach of contract, even though we hadn't been paid for the work that was provided. The equipment was picked up and she then stated we could run her card on Monday morning and the funds would be available. Yet again on Monday morning the credit card declined. We then tried to run it for a partial payment and this did not work either. We had to send her an email letting her know that she was still declining. Again she threatened attorneys so at this point we had to call our own attorney. Once we let her know that we would need to take legal action to receive payment she made the funds available. She again stated, do not contact her and we would be hearing from her attorney. Our attorney ************************************* is well aware of this entire scenario and all interactions that took place. We will not be refunding her any money since everything she was provided was in perfect working condition. Furthermore at time of set up, we showed her everything and she signed in agreement stating she was satisfied with everything. Since then she has bashed us on ******* then the BBB, and most recently yup. I understand she is upset but she was very unreasonable, and it only took place when the funds were not available to us for payment. At no time prior to her event was there any complaints about dirty equipment. If she had complained prior to her event these issues would have been resolved with no issue on our end. At no point did we ruin her wedding day. We are trying to move on from this terrible experience, but it seems she would like to keep it going on for quite some time. Please feel free to email me or call me at ************ if you have any further questions.

  Customer Answer

  Date: 09/22/2022

  
  Complaint: 17805167
  
  I am rejecting this response because:
  
  I never called and cursed, all my responses were through email. Owner called me per my ******* records. Contract stated end of term, not day of drop off. Breached contract. Ran it so many times it caused fraud protection to get involved, and it was lifted. Exact email was not about late fees but theft of services five minutes before they ran it again and I lifted the fraud through the bank. I stated I would seek attorney guidance for the breach of contract and the continued charging of my card. Phone records and emails prove u made zero calls to the company, so he is welcome to have his attorney contact me because I am filing a complaint with ** consumer department. Lying and breaching contract, and not understanding running my card when I was clear that he was breaching contract is not me not letting it go, its warning consumers to steer clear of this business. Had he been apologetic and taken accountability here this would be a moot point. 
  
  
  Regards,
  
  ***********************************