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Business Profile

Limo Service

U.S. Bargain Limo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company for my wedding transportation. One of the buses was late. The second bus never arrived. They kept contacting me saying they couldn't get to my location, even though the other bus found the location with no problem. They kept sending me pictures of their location every time and it was never in the right destination. They then tried to blame my wedding venue for not informing them about a bridge, which they claimed to be the reason for them not arriving. They refused to give me a refund for their incompetence AND refuse to provide an address of their company.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 7-14-23 Amount of money: $2,700 I paid for a limo to bring my husband, his elderly parents, and my disabled brother who is in a wheelchair and his 84 year old grandfather from his house to the wedding venue. The owner asked me if I wanted to pay an extra 100 dollars to upgrade to a hummer limo and I was excited and agreed. The owner sent a broken down faulty car, in which, the driver was driving with a bucket of water next to him just in case the vehicle broke down.. which it did this is when the driver poured the bucket of water on the engine (as instructed by his boss prior to picking them up) . The ** was broken so the bridal party were sweating and becoming dehydrated. The vehicle was going 20 miles per hour the entire way stopping and going .. the vehicle finally broke down in the middle of the highway where my disabled brother in the wheelchair who has diabetes started experiencing hypoglycemia symptoms. His grandfather (an 84 year old man) started feeling dizzy from the heat because it was a 90 degree day. The driver refused to communicate with anyone. Uber could not come because they were stuck on the side of a busy highway and the driver was not communicating to anyone.. just his boss over the phone. Luckily random people pulled over to give the groomsmen a ride to the venue. My husband was late to our wedding, my brother and my husbands grandfather both felt ill on arrival to the venue. We had reservations at this exclusive area in the venue in which to take photos for an hour which we lost. Its very hard to get in contact with the business but when I did the owner was not apologetic and was very rude .. he refuses to provide me a refund for that vehicle. He knew the vehicle was faulty before he sent it out ***** why the driver was instructed to carry a bucket of water to throw on the engine in case of break down. He was negligent and put my husband his and my family at risk!Reservation # ***** I found this site on theknot.com

U.S. Bargain Limo is NOT a BBB Accredited Business.

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