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Business Profile

Cable, Internet and Radio

Shemaroo Media & Entertainment, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable, Internet and Radio.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a promotional annual subscription with this company last year (May 2022) at 50% discount. I received no notification about auto-renewal this year but on May 31, 2023, I was auto-renewed for 1 more year at full price of $49.99. The website provided no option to disable auto-renewal so when I saw the charge on my credit card (I was out of town when I was charged) I notified the company about not being able to disable any auto-renewal and asked them to deactivate my subscription and refund me since I had no option to do it myself. I was notified that they cannot refund me anything and that I am required to keep my auto-renewed subscription that will expire next May (2024).The company's support is from ***** and they were very unhelpful and adamant about forcing me to keep this auto-renewed subscription even though I notified that I could not cancel auto-renewal because I could not see anywhere in their online portal an option to disable auto-renewal. Nor is there any option to update or remove Credit Card information so I am practically held hostage by this company. As long as they have my credit card info on file, they trick customers into a forced auto-renewal cycle with no option to disable without emailing them or reaching on WhatsApp. And even after notifying them in a timely manner that I was out of town when they auto-renewed without any notification, they would not budge. Right now, I have no ability to get my $49.99 refund that they wrongfully charged me for a forced auto-renewed subscription and I have no ability to remove my Credit Card information on their file so they can continue to hold me hostage with their auto-renewal. On their portal, they even do not allow deletion of any profiles created for watching their shows (no data privacy rules observed).Overall, a very unethical company that tricks customers into forced auto-renewals and no ability to get refund for the forced unwanted subscription since they have Credit Card on file.

Shemaroo Media & Entertainment, LLC is NOT a BBB Accredited Business.

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