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Business Profile

Coffee Shop

Gotan coffee

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Vee S.

    Date: 05/22/2025

    Me and my friends went there to eat, and after eating we decided to go upstairs to talk and, I was working on a small canvas. A lady came out of nowhere and ASSUMED we were not customers? She said excuse me this place is only for customers what an absolute dumb thing to say, without verifying first with the staff .She has no peoples skills, no customer service skills whatsoever. That was totally out of place and offensive to who we ****** the owner answered:-Owners disgusting answer: The person you spoke to is the owner - and all she did was ask you if you had ordered anything ... all the rest of the drama is unnecessary. And yes FYI we have people sitting at the lounge without ordering anything - just a reminder - this is a private business - we can ask people who sit in our space if they had ordered something - this is not a public loungeMy reply to this disgusting human being: I strongly disagree with your version of the events. The table next to us heard you and my friends too, everybody.Youre lying, you approached us and did not just ask whether we had ordered something, you told us that the lounge was reserved for customers, implying that we did not belong there. This was said in a tone that was condescending and dismissive. You racist.We were there to eat, and we did order. We came to enjoy a meal and spend quality time together, not to lounge, as you put it. Your response here only confirms the lack of customer service and professionalism we experienced during our visit. Its disappointing to see a business owner dismiss valid concerns as drama rather than taking accountability.The truth is that we were treated poorly. You may not see it, but your attitude and behavior came across as rude, prejudiced, and completely inappropriate for someone in hospitality. We are not creating drama, we are simply sharing our experience. Instead of gaslighting your customers, maybe take a moment to reflect on how your actions come across to others.

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