We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

GLOSSLAB

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a monthly membership for the Coming Soon ************, ** location for $125.00 monthly, charged initially up front. It has been over a year since I have purchased this and the location still remains closed. I have now moved out of state and will never be able to utilize the service I have previously paid for. I have been emailing Glosslab for 8 months now with minimal support / little response. In November of 2023, someone from their customer service team said that a check for the refund was mailed out (twice) with neither even being received. The last contact they provided was that their finance manager was looking into this, but they have not provided ANY response in over 6 months. Given they advised via email that I would receive a refund, and still have not to date, I feel that they were manipulative in leading me on and prolonging the refund by pushing me onto someone else. I simply want my refund for $125 service I will never be able to use. This location remains unopened and the membership can only be used at that location. Since I sent my initial email, they removed the option to purchase this membership for that location from their website, making me believe that I promoted that action to remove the purchase of that membership from their website. I have reached out via multiple avenues with no response on 6+ months and I am owed $125 from this business.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined GLOSSLAB as a member at their ***** location on **********. GLOSSLAB unilaterally and without notice to members closed the Texas location at ********** for "improvements". I attempted multiple times to book an appointment for a pedicure and manicure but was unable to in the month of April or end of March. GLOSSLAB still charged me my monthly fee despite being unable to use their services for this month. I reached out via email multiple times without a response. I eventually received a response to one of my queries where GLOSSLAB canceled my membership for future payments. BUT I still have received no response or refund for my April payments.

  • Initial Complaint

    Date:03/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried multiple avenues to cancel a subscription service. The physical location instructed me to email to cancel my subscription. After getting one reply to my initial email, the team stopped responding. I followed up multiple times and have an email thread evidencing this. My credit card has been charged for 6 months since the requested was submitted.

  • Initial Complaint

    Date:08/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that if I signed up to be a founding member that I would be able to use my membership at any GLOSSLAB location near me. The problem is this company charged me before the stores even opened and none have opened in the 3 months since I purchased the membership. At this point I feel like the Founding Membership is a predatory pricing practice designed to make customers spend money without getting a product in return. I feel that I should be refunded fully and that this is a practice and company other potential customers should be warned about.

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly membership. Their cancellation policy is to email the customer service email and they will send you a link to cancel. I emailed them twice to cancel and received no response to cancel. They then took money out of my account to charge for another month of the membership. I reached out again to get my money back and they did not respond. I reached out on instagram and they said they forwarded my email to the customer service team and that was 3 days ago and I have not heard anything. This company is a scam to steal peoples money.

GLOSSLAB is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.