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Business Profile

Pizza

Basile's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 2nd, I ordered 2 slices of pizza and the total was supposed to be $10.50. Instead I was charged $105 and it was clearly an accident where the cashier pressed an extra 0 on the register causing the mistake. I did not realize the charge until a week later on my debit card, they also did not give me a receipt. When I contacted the store about this they told me to come in and they would fix it. I drove 40mins to the store and they told me they would send me a ***** for the money mistake. After contacting multiple times they told me the owener would handle it. After weeks of calling they kept telling me the same thing and that they would call me back on days they promised it would get resolved, they never called me once and I had to initiate each time. It has now been over a month and I am seeking for them to pay me the money that they know they messed up on.

Basile's Pizza is NOT a BBB Accredited Business.

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