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Business Profile

Public Utility Consultants

North Hudson Sewage Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Utility Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8, 2024, I was going through my bills for my business taxes and noticed that I hadn't received a bill from North Hudson Sewerage Authority in a while. Being a new homeowner, I called them to check in. The company informed me that they had already sent a bill and guided me on how to log onto their webpage using the first bill I had received in November. I discovered that there was a balance due and now a penalty of $5.82. I was very distressed about the situation and informed the company that I had not received the bill. The agent said I should (i) sign up for paperless billing, (ii) pay the balance of $390.51 only and (iii) reach out to billing so they could waive the penalty. I asked whether there was a way of auto-paying but was informed that the company did not offer this. I proceed as instructed (signing up for paperless and email invoices) and also tried to register with the website but was not able to do so. To my dismay, the billing department refused to waive the fee. I requested proof that they had sent the invoice and proof that it had been delivered but the company has failed to provide these. There were no notices and the company made no effort to contact me, which means that this one invoice they allegedly sent is the only method of communication they provided. It is shocking that a company can unilaterally impose penalties on unsuspecting consumers without them even knowing that they have a bill outstanding. It is my hope that this is just a misunderstanding and not the signs of something significantly more nefarious.

North Hudson Sewage Authority is NOT a BBB Accredited Business.

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