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Business Profile

Excavating Contractors

J.E. Mowery and Son Excavating

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for J.E. Mowery and Son Excavating's headquarters and its corporate-owned locations. To view all corporate locations, see

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J.E. Mowery and Son Excavating has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/09/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 2024, I signed a contract with J.E. Mowery Septic for a septic system installation and paid an initial deposit of $21,950 after being assured by their representative, Lee, that work would be completed promptly, even through winter. However, despite multiple follow-ups, the company repeatedly delayed the project, providing various excuses while failing to begin work.

      In March 2025, they finally started minimal work, digging in the front yard for the leach field. However, they then demanded a second deposit of $10,987.50, threatening to remove their crew if payment was not made. In response, I required Lee to sign an agreement stating that upon receipt of the second deposit, they would complete all work, including:

      Excavating the disposal field

      Installing a 1,500-gallon, two-compartment septic tank

      Properly abandoning the seepage pits

      Backfilling, grading, fertilizing, and seeding

      the project remains incomplete. Everyday there is a new excuse as to why they arent moving forward. Meanwhile, our septic system is failing, and our ability to sell our home has been compromised, causing us to incur additional costs exceeding $7,500 per month.

      J.E. Mowery Septic’s conduct demonstrates bad faith, breach of contract, and potential fraud, as they took substantial payments without completing the agreed-upon work within a reasonable timeframe. Their continued delays and lack of accountability have placed us in financial hardship.

      We are hoping for

      Immediate completion of the septic installation as per the signed agreement.

      A full or partial refund for the incomplete work and financial losses incurred due to their delays.

      Any other legal action deemed necessary to prevent further harm to consumers.

      I have attached supporting documents, including contracts, payment receipts, and communications with the company. Please let me know if additional information is needed.

    J.E. Mowery and Son Excavating is NOT a BBB Accredited Business.

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