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Business Profile

Lottery

theLotter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lottery.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won $350 12/8 they promise you will receive the funds you choose to withdraw within 3-5 days they held it until this week and then only paid 3.20 not the 300 I requested, multiply the interest they are collecting doing this by thousands of winners

  • Initial Complaint

    Date:07/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They used and poorly handled my debit card information and my card was hot carded and charged $175 in the process. Original transaction with business was $20.Now I have to go thru bank to get new card and access my money.

    Business Response

    Date: 09/08/2022

    Hello,

    We appreciate your feedback. We have investigated with our reputable nationwide processing companies and can confirm only $19 was charged to your account for your purchase on our site. We believe there is a misunderstanding on how a bank declares a debit card a hot card. Banks will hot card a debit card to prevent unauthorized transactions and as stated the $19 charge for your purchase was successfully processed on our website at your request.The $175 charge resulting in the debit card being hot carded has nothing to do with theLotter. and was not charged by theLotter. It is unfair for us to be accused of using and poorly handling debit card information with no supporting documentation. We pride ourselves on securely handling customer data and will do what we need to address this concern for you.

     

    Please let me know how I can help assist if proving this was not an issue caused by theLotter.

     

    Thank you,

    theLotter

theLotter is NOT a BBB Accredited Business.

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