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Business Profile

Telecommunications

Ding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep refusing to pay me, and use excuses like there was a problem with my bank account. I use the same bank on every site and have not had any other issues at all, except for dingdingding. I hit 1200 on 4/28 and they have done everything possible to not pay me. I just want to redeem whatever is due to me.

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep dissatisfaction with DING's Top Up Mobile Phone service. I have been a loyal customer for some time, but recent experiences have left me feeling deceived and overcharged.

    The fees associated with higher tier top-up plans are exorbitant. I find it unjustifiable to pay at least $10 extra on a $40 top-up. This pricing strategy feels like a ripoff and lacks transparency.

    Furthermore, I have noticed discrepancies in the exchange rates for different currencies. When comparing DING's claimed exchange rate for Armenian Dram (AMD) to the actual market rate, I observed a significant difference. DING's rate results in nearly $4 in fees for a transaction that should cost approximately $4.99. This demonstrates a lack of accuracy and attention to detail in currency conversion.

    Additionally, when selecting the highest top-up amount of 18209 AMD, which should be around $44.51, I was charged a total of $59.99, including a $15.48 discrepancy. This excessive fee is unacceptable and further contributes to the perception that DING's pricing structure is manipulative.

    Unless these issues are promptly addressed and resolved, I regret to inform you that I will no longer be using DING's services. I urge you to conduct a thorough review of your pricing structure, exchange rates, and fee calculations to ensure transparency and fairness for your customers.

    I expect a timely response and a resolution to be provided within [timeframe]. Failure to address these concerns will reinforce my decision to discontinue using DING indefinitely. I hope that my feedback will lead to improvements in the customer experience and prevent others from experiencing similar issues.

    Thank you for your attention to this matter, and I look forward to a swift resolution.

Ding is NOT a BBB Accredited Business.

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