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NLP Seminar Internet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am in ****** and merchant in ***. Payment of USD ***** for 4 remote zoom sessions (2021/2022). Informed recorded for archival purposes, which does not align with my informed consent. I agreed to recording for potential future reference, not simply storage or storage without any intended use. . I had reason to question the quality and effectiveness of sessions . initially asked for refund for 2 sessions (2022) for weight loss that yielded no results, but was ignored. I then requested copies of the 4 recordings under rights given to me by GDPR (June 2023) and separately re-pursued the 2 weight loss sessions refund to ensure no crossover. Merchant refunded these 2 sessions (USD 6000 October 2023) however has not provided any recordings of any of the 4 the sessions. Merchants refusal compromises transparency and accountability: I sought the recordings to verify the service I received and to assess its effectiveness. I have concerns about the quality of service delivered, these recordings could well serve as evidence in support of this. Please note the considerable cost of service (3000 USD per session and I also question if this is the standard session fee for all one-to-one clients). I ask for investigation into the merchant's practices regarding data processing and compliance with GDPR and potential enforcement action. At this stage of proceedings I have no other option other than to question the quality of service delivered, hence the merchants lack of co-operation to provide the recordings to me, and understand would be within my rights to have the outstanding USD 6000 refunded.

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