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Business Profile

Heating and Air Conditioning

Reed's Heating & Cooling, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 15 Jan 2024, Reed HVAC was called to *** ********** ** ******* NJ for a no heat call. The technician determined that the condensate drain was clogged, and the drain was cleaned and the unit was returned to service. Even though the unit was running the technician lied to my wife and said the fan motor. This is typical fraud where a technicians takes advantage of a consumer. The company was written a certified letter as follows: As the owner of *** ********** court, ******* NJ *****, and licensed HVAC professional, license number ************. On 15 Jan 2024 your technician was sent out to *** ********** ** ******* for a no heat call. The technician found a clogged condensate drain in which the technician cleared and left the unit as a fully operating unit. The technician stated that there was a bad draft inducer fan motor which was false, on 16 Jan 2024 Irene S. authorized the repair, she was taking advantage of a she trusted the technician, the replacement was not required and unwarranted. The unnecessary repair was to replace a fully functional draft inducing fan motor. A few things and questions must be noted, the inducing motor, with a sealed impeller, and on open face motor was replace by year technician due to a high amp reading. How did you test the motor load on fractional 1/40 hp motor, what was the reading, was your meter calibrated, was a code present, or was the circuit board light on? I don’t think so as you left the furnace running on 15 Jan 2024 fully functioning as designed. You stated the furnace was end of life, my cost for a new 90 plus furnace is approximately 1476 dollars, why would anyone pay 1316.86 for a 283 dollar inducing fan motor, that had not failed remember it’s a condensing furnace.
    The bottom lie this is fraud!

Reed's Heating & Cooling, Inc. is NOT a BBB Accredited Business.

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