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Business Profile

Investment Advisory Services

Jean Gilles Capital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

This profile includes complaints for Jean Gilles Capital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jean Gilles Capital has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business took my 15000 I invested in there company and doesn’t what to give me my investment at all.

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Firstly, I want to express my appreciation for the work JG Capital is doing. This message is not intended to harm anyone but to address an important concern. I joined JG Capital’s investment club about a year ago and, on September 4th, 2024, I requested a withdrawal of $1,730. After deducting all fees, my withdrawal was approved on September 12, 2024 for the amount of $1,486.60, with an expected processing time of 14-25 business days. However, it has now been over 30 business days, and I have yet to receive the funds.

      I have made multiple attempts to contact JG Capital for an update but have been unable to reach anyone. My last interaction was with a customer support representative, Catherine, on October 14th, 2024 who told me she would look into it, and since then, I have not received any response to my follow-up messages. Transparency is essential when it comes to handling financial matters. At the time of my withdrawal, the stated timeline was 14-25 business days and going unresponsive after the 25 business days is considered a breach of contract. If this timeline has changed, then a follow-up message with an updated processing timeline would be appreciated. Since I’ve been unable to reach anyone directly, I am hoping to resolve this issue here and would appreciate an update and have my withdrawal processed by this Friday.

      Thank you for your attention to this matter.

    Jean Gilles Capital is NOT a BBB Accredited Business.

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