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Business Profile

Used Car Dealers

O'Gorman Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to o'rgorman motors to purchase a vehicle I gave them 2,000 dollars in cash then another $495 over the phone the sales man picked out the vehicle told me that it was my only option at that time but if I wanted to exchange it I can whenever I chose to also if i ever had any trouble with payment to call that they are always willing to work something out the car they gave me was supposed to be inspected with an oil change and everything in working condition the next day I find out that nothing was inspected in the car the oil change was not done and the car alignment had not been done which caused the car to steer to the right then i made the first payment of $495 for the following week they called to make the second payment i asked if they can wait to the following Friday i also offered to make a partial payment they denied my partial payment said they do not accept partial payments i told them i can make the full payment on that Friday this was on a Wednesday they reposed the vehicle when i asked how or what do i have to pay to get it back they gave me the run around for 2 full weeks telling me different numbers i asked to speak to the owner they also gave me the run around i went down there they gave me a sticky note with a total of 2,500 when spoke to a robin on the phone she said i had to pay 13,000 the full price of the vehicle when i asked and said if i bring the 2,500 then i get the vehicle they said no after going back and forth going threw the contract they never even offered a a late fee to pay before the vehicle got reposed then when i spoke to a mike he said that they never deny a partials payment in but they did a woman by the name of Robin i stayed without a vehicle for more than 2 weeks because they could not figure it out then they came with another sum on 1,500 also not explain exactly what that sum consist of they tried to say then they took the car because of an insurance situation when the vehicle was insured by progressive

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with O'Gorman Motors. I don't have a contract with O'Gorman Motors and they have not provide me with the original contract as requested.

O'Gorman Motors is NOT a BBB Accredited Business.

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