Complaints

This profile includes complaints for Mindful Moving and Storage LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mindful Moving and Storage LLC

  33 Wood Ave S Ste 600 Iselin, NJ 08830-2717

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  Mindful Moving and Storage LLC

  581 Main St Ste 640 Woodbridge, NJ 07095-1196

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mindful Moving and Storage was hired to do my house move on July 7, 2024, with an estimate of around $1,450 based on a list of items reviewed/adjusted by Dinesh W. relocation consultant, and I. As stated by Dinesh: "this is an hourly job, based on the items, I gave you 6.5 hrs if it takes less time you need to pay less, if takes 30 mins more you need to pay for that." I made a deposit of $100 on June 22nd. On July 7th, the crew arrived at 10am with a small van and an ****** truck. Close to 2pm, they told me the truck was not big enough and they would have to make two trips. I called Dinesh because at that point we were 4 hours in, so it seemed an impossible math in hours, but he assured me the unload was faster and they would not charge me for the trip time. We left the 'from' location around 2:50pm. They arrive at the new location at 3:30pm and finished unloading at 5:20pm. Needless to say at that point I knew this would get very expensive since not only we had to go back, but they had to load the remaining items and unload them again at the new place, as well as put some of the furniture together again. It was about 6:45pm when we got back to the new house. My daughters and I started helping with items that we could manage just to get closer to ending that nightmare. Long story short, my bill was $1,927, so around $500 above estimate, and even though the contract stated credit cards were a form of payment, they didn't let me pay by card and I had to Zelle them, which is not something I had planned to do, but at almost 9pm with my kids and I exhausted, I just wanted them out. I did tip the crew FYI However, that's not even the worst part: the next day I found a broken art piece hiding behind shelves at my daughter's room, my treadmill missing a bolt/screw, and my desk's door and drawer wouldn't close properly. I wrote to Dinesh about that, with pictures. I completed their insurance form on 7/17, but until today (7/30) I haven't received a response/resolution.

  Business Response

  Date: 09/13/2024

         Yes, this move was not perfect, to say the least, and I’m sad and sincerely sorry that it happened that way; and there were damages as you all can see on the pictures attached with the original complaint; 3 items damaged: Broken art -claimed $100;  Desk - claimed $100; Treadmill is missing a bolt - claimed $300;  Total claimed amount is $500. I attached the claim form submitted by the customer here.
  
         I did miss ********* email (as at that very time I was out of customer service rep, and I was handling it myself), that’s why we have this public complaint here, but I’ve been in direct communication with *******, so this response intended  primarily to someone who is considering us as their potential mover. 
  
         I do take responsibility for this matter. You can only connect the dots looking backwards. I’ve already taken steps to prevent this type of issues in the future, as I take it seriously, and I mean it. 
  
  
  P.S.: ******** I personally appreciate your patience and cooperation. (I know It was stressful for you and I did drop the ball in my communication with you, and that was a problem here. And I know it had been a lot of back and forth in the process of fixing the treadmill. I am sincerely sorry for all that).