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Business Profile

Vitamins and Supplements

Ajitur Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order with this company Matritouch on 12/14/24, and on 1/15/25 for a supplement called ALA.Each order had a quantity of 2 bottles.And I never got my merchanice. I was unaware until recently that the December order actually went through until I reviewed my December bank statement 2 days ago. In the meantime I placed another order on january 15 2025 for the same product and the same quanty. I've called the company several times over the past week. And the voicemail goes to a robot that says the mailbox is full and they cannot be reached and hangs up. I emailed them on January the 22nd 2025 about the January order we placed and we never got but was still unaware that the December order charge was taken out of our bank account.and they have still haven't responded back.I believe this company is fraudulent. Incidentally, I never got any tracking information sent to my email. So I have no way of knowing the status of the order.I also reported them to my bank.And am disputing the charges from this company. You can review the two different order invoices I sent you as well as an email to Matritouch from my wife from January 22, 2025. The invoices say status pending, but the charges went through as you will notice on my bank statements. I took a screenshot of the January statement because I have not got the paper statement in the mail yet. At this point I just want a refund.But unfortunately, there's no way to contact the company because they will not answer their phones or respond to the emails.So I'm not sure what you can do to help in this matter but appreciate any help you can offer.

Ajitur Solutions, LLC is NOT a BBB Accredited Business.

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