We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Work Clothing

Scrubs & Beyond

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Work Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of different size wine-colored scrubs (top and bottom) at this establishment on 01/19/2024, in person at their store, for $133.16.
    They had the small size in stock but the medium size (which is my true size), I ordered with the employee at the cashier desk and the product was scheduled to arrive between 7-10 business days.
    I called the business on the 10th business day on 02/02/2024 at 3:18pm and the lady who answered said that my top arrived but, my bottoms did not. She stated that their are still six boxes to go through and that she will call me back. She never called me back that day.
    I called again on Monday 02/05/2024 at 3:34pm and the lady who answered stated my bottoms did not arrive still.
    On the 13th business day of patiently waiting, 02/07/2024, i arrived in person to the store with my receipt around noon time and I told the two employees behind the cashier desk my concern. One employee called a phone number to receive a tracking number for the bottoms. She was able to find out that the bottoms are in transit to their establishment and will arrive on the 14th business day 02/08/2024 and she stated that I will be called when the bottoms arrive.
    At the time of this writing, at 2130 on 02/08/2024, I was never called by Scrubs & Beyond.
    This is fraudulent behavior. I need the scrubs for work. The smaller sized scrubs were intended for me to get through training, that’s all. The small size is not ideal when it comes to working 12 hour shifts and I have to suffer wearing the tight scrubs and risk ripping them.

    Customer Answer

    Date: 02/20/2024





    Better Business Bureau:


    Issue have been resolved.



    Regards,


    ******* ****** 

Scrubs & Beyond is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.