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Business Profile

Adult Novelties

Hamilton Park Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Novelties.

Complaints

This profile includes complaints for Hamilton Park Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hamilton Park Electronics has 2 locations, listed below.

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    • Hamilton Park Electronics

      205 10TH STREET UNIT 4G Jersey City, NJ 07302

    • Hamilton Park Electronics

      7001 Anpesil Dr North Bergen, NJ 07047

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The item I ordered broke during the first use and no longer works. When I read reviews for this product, I found that many customers were having the same issue. I emailed customer support to request that they make this right somehow: either through a monetary refund, store credit, a promo code, or a discount. They did not respond. After waiting for a few days, I called them. Still no response. Now, I am likely out forty-five dollars. I will be reporting this to the ************************ if this business does not do something to help. I had been supporting them for three years, and I would have expected better from them. I understand that the items are of an "intimate nature," but the company still needs to provide quality products and try to make things right when customers have negative experiences.

    • Initial Complaint

      Date:04/24/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an adult toy from this place and after I got it I emailed them with pictures and videos.They lied multiple times about what the issue was. First dents, then design, then sparkles, etc.. After they lied I tried to post a review warning people about them lying.There is ZERO bad reviews on their website because they blacklist every person who doesn't give a perfect review. I called them and they informed me they kept cancelling my orders because "their products can't please me" even though I was only ever asking what was wrong with a $100 item that should have not had air bubbles in the platinum silicone. First order was $98 second ***** and then I tried to place another for the same price.

    Hamilton Park Electronics is NOT a BBB Accredited Business.

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