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Business Profile

Bank

Provident Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Provident Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Provident Bank has 14 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to close my account with the bank since August 16th. I followed the process in the time it took to get money moved I got hit with a fee. Called about it was told fee would be waived and they tried to close account. I am no longer local to the bank so they do not have a recent driver's license to cancel it. At least what I was told. I have phoned the bank at least four times to get this issue resolved. Told someone would.xall me back and I never get a call back. Not sure why it is so hard to close an account and get a call back.

      Business Response

      Date: 11/13/2024

      Please be advised that Provident Bank (the Bank) received your letter dated September 26,
      2024 on October 8, 2024, in reference to the above listed complaint. The Bank has responded
      directly with Mr. ****** to address his concern. Also, please advised that the complainant
      submitted the same concern to ****, which the Bank responded to on 10/23/24.

    • Initial Complaint

      Date:09/03/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have completely botched the take over of *************. My business checking card won't work. Every single branch office has a busy signal, been on hold for HOURS trying to reach customer service. They are literally damaging my business, preventing me from doing what I need to do. This is unacceptable.

    Provident Bank is NOT a BBB Accredited Business.

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