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Business Profile

Credit and Debt Counseling

Franklin Credit Management Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit and Debt Counseling.

Complaints

This profile includes complaints for Franklin Credit Management Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Franklin Credit Management Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business tells you they will work with you but in reality they provide solutions they know you cant afford then add additional administrative fees and tell you that you have to pay all of this to get your account out of a past due status while also placing you in foreclosure, they have harassed people for years check out the complaints. Its time theyre investigated and shut down. Im sure many peoples rights were violated

    • Initial Complaint

      Date:05/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A 2nd Mortgage that was forgiven

    • Initial Complaint

      Date:02/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not sure but this company appeared out of nowhere and began collecting for a debt that believed was forgiven. They are now adding additional amounts on to the balance that is suppose to be forgiven. I never borrowed or financed anything with them they claimed that they are collecting on behalf of ************** This loan was to be forgiven during ***************************** time in office.

    • Initial Complaint

      Date:05/01/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people are calling me saying they will loan my ****** dollars and are asking for my information like birthdate, address,social security number.I think they are trying to scam me.thank you

      Business Response

      Date: 05/09/2023

      Dear Ms. *******:

      Franklin Credit Management Corporation is unable to locate any accounts in our database associated with the name, address or telephone number provided by the complainant.  If we did in fact contact him via telephone, it is likely that the telephone number was deleted from our system due to an unsuccessful identification verification.  It is never this office's intent to make consumers feel as though they have been scammed.  

      I hope this information resolves this complaint. ****************** is welcome to contact ** at ************** if he has any additional questions.  

      Sincerely,

      Franklin Credit management Corporation

      Research and Complaint Department

    Franklin Credit Management Corp is NOT a BBB Accredited Business.

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