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Business Profile

Credit Union

Liberty Savings Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Liberty Savings Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Savings Federal Credit Union has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Liberty Savings federal credit union . I do not have a contract with the the new lender. They did not provide me with the original contract as I requested.

      Business Response

      Date: 06/25/2024

      All credit report disputes must be conducted via the credit bureaus.  With the limited information received, I cannot locate this person in our system and therefore cannot make any changes as I do not know if we are reporting anything.

      He should go to annualcreditreport.com to dispute any incorrect reporting.

    • Initial Complaint

      Date:02/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LIBERTY SAVINGS FEDERAL REPORTING AN ACCOUNT FROM THAT DONT BELONG TO ME I AM A VICTIM OF ID THEFT NEEDS THIS ITEM REMOVED:Desired settlement:LIBERTY SVNGS FED CR U Account number ******* Original ************************ -Company sold -Account type Unsecured Date opened Dec 03, 2021 Open/closed Closed Status Account charged off. $2,744 written off. $2,745 past due as of Mar 2023.Status updated Feb 2023 Balance $2,745 Balance updated Mar 10, 2023 Original balance $3,596 Monthly payment -Last Payment Date Dec 30, 2022 Past due amount $2,745 Terms 24 Months Responsibility Signer Your statement -Correction to a credit report Money paid

      Business Response

      Date: 02/15/2024

      This debt would need to be disputed through the credit bureau.  This can be done by retrieving a free credit report at www.annualcreditreport.com and then following the dispute process.  They require proof of the identity theft that would help to validate the debt.

    • Initial Complaint

      Date:01/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a long time member of Liberty Savings Federal Credit Union in ***********, **********. On my January 1, 2022, an unauthorized deduction of $679.00 was deducted from my savings account. The explanation stated, 03JAN withdrawal ACH-A-MFSUSA Lease Pay. MFSUSA Loan payment (Bill ***** I Do NOT have a car lease! I dont have a drivers license or a car.After many attempts to get some satisfaction and MY money returned to my account with no avail. On March 7, 2022, an affidavit of Unauthorized/Revoked ACH Debit Activity was filed with the Branch Manager on *************, ****, ****. I also have left many messages due to the fact that the manager or anyone else is not available to answer due to large calling volume. (That is the message every time I call). I have also reported this error done by ***** at the *************, City Line branches & when they were located on ************************ in ***********. I dont know what else to do to get my hard earned money back. I am a Senior Citizen & currently retired from the JCBoE after 39 plus years of service & during that time is when I opened my accounts With Liberty Savings. Please advise what I can do to recover the $679.00 plus interest. Thanking someone in advance for your assistance..I can furnish supporting documents if requested or required!

      Business Response

      Date: 02/12/2024

      A credit has been issued to the account on 2/6/24.

    • Initial Complaint

      Date:02/02/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with liberty savings and do not have a contract with liberty savings. They do not provide me with the original application like I asked.

      Business Response

      Date: 02/02/2023

      Although, we do have an account with this name, without further information, I cannot match it to this person as the address does not match our records.  All credit report disputes should be sent through the credit bureau so that it can be researched and responded to appropriately.

    Liberty Savings Federal Credit Union is NOT a BBB Accredited Business.

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