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Business Profile

Cryptocurrency Exchange

CEX.IO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using them for years to put my mining money into my bank account. I am verified via ID and all other methods. One random day they tell me I need to prove where my money is coming from. I received payment from a pool of $103. I mine 10s of thousands of dollars. Because of this "103" dollar transaction they have frozen ALL of my money. It has been 8 months and they just keep telling me it's being investigate. I have asked why and they will not give me a reason. They keep asking for pay stubs and chat records between my co workers and still they won't release my money. This all happened right after ******** switched to POS and it's very suspicious. I have also asked that my mining money be release since they are questioning this $103 dollar deposit. Keep it I said. Give me my money back. Guilty of what I can't say and neither can they. This is illegal. I am left with nothing, but to have my lawyer file a claim in ******** where they are based.

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crypto exchange refusing to withdraw my funds after multiple attempts

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up a Bitcoin wallet with this company. I fully verified my identity. I made some purchases/trades. I sold my Bitcoin and it is in my account. I requested it to be withdrawn to my debit card (this is a valid option) they kept declining the withdraw. I asked them to close my account. They emailed and advised me to withdraw my money and then they could close it. But they still keep declining my withdraw. And I have sent over 20 emails requesting my withdrawal to be approved, with no reply. I just want MY money and close the account.

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opened an account for trading crytocurrency with CEX. IO around august 11th maybe of 2022.. took out a "loan" for $50,000 USD on August 14th with them with the agreement to pay back$ ****** USD by August 24th. So they deposit into my account *****... All good I double the money in the same account (never took anything out) and tell them I'm ready to pay them back. They said I could not from that account. I said ok I'll withdraw and send it to you from another account then... Couldn't. They never once let me withdraw. In the agreement I signed it mentioned nothing about how to repay them.. so I've tried so many times to work with them on what to do and they now have disabled my account. They froze it the whole time from being able to withdraw. Now they threaten to go to court which I want to buy I can't afford it. So really I technically never borrowed if I couldn't take it out in the first place and really they've stole $50,000 from me from doubling the account from good trades. So they won't let me access my account, and expect me to pay them from another account. If I had ***** dollars in another account I would not have not have borrowed. Their lack of customerservice is pathetic. So now they want me to pay them ***** or it goes against my credit report I'm so ****** already that won't matter much. My biggest b**** is they just keep the $100,000 in the account that they froze? So they refuse to work out a plan with me so I'm here with you now

CEX.IO is NOT a BBB Accredited Business.

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