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Business Profile

Eyeglass Suppliers

Palisade Eye Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a bill for $40 from Palisade Eye Associates on 03/22/2025 for my visit to their office on 03/27/2023 (2 years ago!) for the co-payment for a test that was not fully paid by the insurance, however I have never received any explanation of benefits from the insurance company. I paid the bill to avoid its submission to a collection agency (that is what the company said they would do, if I don't pay the bill), but I feel that the bill was issued in error.
    Please find attached:
    1) Bill $40 from Palisade Eye Associates for the visit 03/27/2023
    2) Envelope from the bill postmarked 03/20/205 for the bill that was due on 03/06/2025
    3) My receipt for the payment of $40 to Palisade Eye Associates

    Business Response

    Date: 04/15/2025

    I have attached the explanation of benefits from the insurance company advising the approved amount and the patient's co-pay amount. **** ***** **** ****** paid in the amount of $2.83 leaving the copayment to patient. The first statement was sent out to the patient on April 10, 2023.

    Customer Answer

    Date: 04/18/2025



    Complaint: ********



    I am rejecting this response because:

    I have never received an original bill from Palisades Eye, which they claim was sent on April 10, 2023.

    Please have the company provide the original invoice dated 4/10/2023.



    Regards,



    ***** ******

    Business Response

    Date: 04/29/2025

    Attached please find original statement dated 04/10/203 as requested. Thank you. 

Palisade Eye Associates is NOT a BBB Accredited Business.

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