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Business Profile

Fitness Center

Retro Fitness of Jersey City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ****** . And I joined sometime in June of 24’ I have kept up with my payments but some reason I keep getting over charged more then the 24.50$ I suppose to be charged I spoke to the gym supervisor I believe and was told last month that this was handled but to face the same issues again this month!

    Business Response

    Date: 04/11/2025

    The reason why Mr. ***** is getting charged more is because of a declined credit card and processing fees as a result of this.  Please see attached past billing invoices.  

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ******* retro fitness location was closed with not even a days notice. They sent an email after closing one night that they were permanently closed the next morning and transferred everyones memberships to the Jersey city location thats a 20 min drive away (without traffic). So I start emailing and calling the location, to corporate, every contact I can find and they absolutely will not cancel over the phone or online no matter how much info I give them. I have to send certified mail or go in person to the Jersey city one that I was never a member at and never stepped foot in. This is an absolutely ridiculous policy in the year 2023 and should be illegal. So I call abcfitness that handles the payments and told them to cancel and the employee says okay I can email them and cancel on your behalf. A week later I get charged for the next month. Call abcfitness back and they say yes we can TRY to cancel on your behalf, but its up to retro fitness and their policy is that you need to be in person. And everyone online is saying they send it in the mail and it just gets lost and never gets cancelled so you literally have to go in person its the only option. So then I finally cave and drive to the Jersey city location (most ******* residents dont have cars and needed to pay for an Uber) and after waiting 15 minutes for the only employee there to make 5 smoothies I go to cancel and she says you need a written letter. I said okay give me a piece of paper. She says they arent allowed to provide paper. I had to go next door to TMobile to get a piece of paper and a pen and write out a letter for them to cancel. This is a ridiculous policy that cannot be legal in 2023. This is a scam to make cancellation borderline impossible to force people to pay for another month. Also, the owner is the same for the ******* and Jersey city location, it is so obvious that he purposely didnt inform anyone of closing so he could pull this scam.

    Business Response

    Date: 08/19/2023

    Hi BBB,

     

    We are sorry that ******************** has had issues canceling his membership.  Per the terms of our agreements there are two ways to cancel.  One of them is to do it in person and the other to via certified mail with a return receipt.  We are happy to cancel with either option.  Thank you.

Retro Fitness of Jersey City is NOT a BBB Accredited Business.

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