We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Movers

Academy Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Movers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2023, I made moving reservations with the company Academy Van Lines, LLC. They provided me with a binding not to exceed estimate and scheduled the movers to come to my house on March 11th, 2023. The day they arrived to my house, they briefly looked around and told me that the amount would be more, but I advised them that I provided everything to the person who did the estimate and that the only thing I saw that the person forgot to add were two beds. Based on cubic footage I approximated that the estimate may have been $1000 more, and that was on the high end. So the movers loaded my items into their truck and then told me the total would be twice the estimate. I felt like I had no choice but to agree since they arrived 4 hours later than scheduled. I should also mention that I had requested they move my grand piano but no one had a dolly or anything to move that item. Maybe that was a blessing in disguise. The movers agreed to get my items to me on March 18th and took a deposit totaling $2950 ($450 at the time of the reservation and $2500 the day they loaded my items). The next day I contacted the company because I didnt realize that they had taken my sons baseball bag, and item that was never listed and an item that was placed in an area that I told them not to touch. They sent me info that they would bring the bag or mail it to me and that it was a mistake that they took it. But their response was very delayed. I started to feel like I had been scammed and I called and requested them to bring my things back and just put them in my driveway. They proceeded to tell me that couldnt happen and if wanted that I would have to pay $6950 to get my things. Things that were never transported to ********. This company has still not delivered my items as agreed and still have not gotten my sons baseball bag back to me that they stole. People need to be warned about this company. They are a scam. Just look at the owner *************************.

Academy Van Lines is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.