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Business Profile

Magazine Publishers

Forbes Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Forbes auto renewed my subscription without notice that it would be auto renewed. I didn't find out until I look at my bank account, and saw the charge. Contacted Forbes within the 24 hours the amount was taken out of my bank account requesting a refund. Refund was denied. Had I received the e-mail, I would have cancelled my subscription. I explained this in my e-mail, and my refund was still denied.

    Business Response

    Date: 03/14/2025

    Thank you for informing us about this complaint.  Forbes takes such claims seriously,and we have investigated this matter.  Although Forbes provided ******* with advanced notice and reminders about her automatically renewing subscription and how to cancel, as detailed below, Forbes will refund Ms. **** the annual subscription price of $59.95 as an accommodation. 

    To purchase a subscription to **************************, prospective subscribers are presented with various conspicuous disclosures about the automatic renewal and other material terms of the subscription. These disclosures include, without limitation, how to cancel the subscription before their payment method is automatically charged upon renewal and Forbes refund policy. Prior to purchase, subscribers must also specifically acknowledge and consent to the automatic renewal and our cancelation and refund policies by ticking an unchecked checkbox that is specifically reserved for these automatic renewal terms,indicating their agreement and consent.

    Subscribers also receive a reminder notice before their subscription renews, which contains information on how to cancel if they dont wish to renew.  Our records indicate that Ms. **** received this reminder at the email address she provided.

    We regret to learn that Ms. Hills inquiry into her subscription was not resolved by Forbescustomer service team, and Forbes will discuss this matter with them in an effort to prevent misunderstandings like this from happening.

  • Initial Complaint

    Date:03/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an unsolicited magazine from Forbes magazine to my home mailing address. I have never signed up for this magazine. I tried to contact Forbes by telephone and email to tell them to stop sending this magazine. I have not been able to reach anybody at the company. I am worried this could be a scam. I am worried I could be receiving a bill for a magazine that I did not sign up for.

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