We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

NJ State Auto Used Cars
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammed me and added almost 5000$ on my purchase price while i was signing documents without informing me. Price if the car was $11250, with added fees of approximately $4700, i put $5000 down payment, and my loan is still $15600. They put purchase price if $15600 on documents while they were cheat chatting with me about where i was from. My loan amount was supposed to be close to $11000, and manager verbally confirmed it. To reach the resolution either dealership has to update bank and refund extra charge or write a check for the difference under my name.

    Business Response

    Date: 06/09/2025

    At NJ State Auto, transparency is a cornerstone of our sales process.

    Before any paperwork is signed, every customer is provided with a detailed breakdown of all costs, including vehicle price, taxes, fees, and any applicable interest or finance charges.Its important to clarify that the final purchase price shown on the finance agreement includes not only the vehicle itself but also any approved protection plans, registration items which are reviewed with customers prior to signing.

    Loan amounts also reflect total repayment, which includes interest over the term of the loan, not just the amount financed.

    Our goal is always to provide a clear, fair, and informed experience so that our customers can make confident purchasing decisions.

    If you have any remaining concerns or questions about your purchase, we welcome the opportunity to speak with you directly and clarify anything further.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a car from ** State Auto Used Car in January 2021 and had problems within 90 days of the purchase. I insisted I wanted to switch the vehicle because it was a transmission issue and they promised to fix the issue. Within a few weeks I had the same issue and they gave me a loaner to fix and electrical issue. They returned the vehicle and the car shut down on the highway. They proceeded to fix the car for 10 months and returned the car to me about 2 weeks ago and it still has the service transmission code on the dashboard. I have face financial hardships, lost a job, and endured stress and anxiety due to this scenario. I put 5k down on the vehicle and at a total loss due to the condition of my vehicle and the lack of communication and honesty from the company

    Business Response

    Date: 01/31/2024

    Hello ******, 

    You say, you have purchased this car sometime ago. We do not see any correspondence with us since November of 2022. I'm not sure if you cam e back here. However, please reach out to ***** (Manager) at ************ whenever you are available, so he can address your concerns and try to work something out for you.

NJ State Auto Used Cars is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.