Complaints

This profile includes complaints for Consolidated Recovery Agency's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Consolidated Recovery Agency has 2 locations, listed below.

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  Consolidated Recovery Agency

  201 Kearny Avenue Kearny, NJ 07032

• 

  Consolidated Recovery Agency

  PO Box 1294 Kearny, NJ 07032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was involved in accident forgot some thing of value in trunk they stole it refused to show us camera footage lied on report to us and then maintained anonymity by not showing camera footage and blackballing our right to see camera footage and dragged it past memory . This business cannot be trusted .I lost $800 because they stole from my property and I had no recourse to get it back or my money as I cant prove item was in cast since they wont let camera be reviewed

  Business Response

  Date: 04/27/2023

  THIS **** IS SIMPLE- THERE WAS NO PS 5 VALUED AT $800 IN A CAR THAT WAS NOT OWNED BY *********************

  ********************* FILED A COMPLAINT IN HUDSON COUNTY SUPERIOR COURT SMALL CLAIMS ON MAY 4, 2022-AND AGREED TO DISMISS THE COMPLAINT AND HAVE THE **** HEARD BY "THE PEOPLES COURT"

  JUDGE *************************** RULED IN OUR FAVOR AND ********************* "LOST"- HE DID RECEIVE A $500.00 PAYMENT TO APPEAR ON THE PEOPLES COURT

   

   

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19, in the early hours of the morning, this business towed my car away for a repossession. The problem comes in with them not following proper procedure to do so. By regulations, they are required to alert the local police department when they are towing a car away for a repossession. They did not do so. When I awoke that morning I discovered my car gone. I'm thinking it was stolen, and subsequently contact the police precinct. They had no record of the car being stolen. It was by them, the ******** ************************* (and later, a Nassau County Detective assigned to the case) that I learned they did not follow regulations. Because the police were not aware of the repossession, they advised that I file a stolen car report, which I did. This all took place on a Sunday. The following Monday, I discovered that my car had been repo'd. I was given the name of this agency by the financial institution. I was told that they had multiple locations in my area, and to reach out to them to facilitate the recovery process. When I did make contact, I discovered my car was over 90 minutes away. This created an unnecessary additional challenge with retrieving my car because of the additional expense I had to incur to get to the location. Both law enforcement agencies informed me that had required procedure been followed, the car could have been left in a different location secured by local authorities; this is one of the reasons why the regulations are in place, in addition to protecting vulnerable consumers from unscrupulous business owners and practices, which is common in this industry. To make matters worse, once the vehicle was reported stolen, a national alarm was put on the car, adding further complications to it being retrieved. I had to wait, even after satisfying the charges to retake possession of it, for the national alarm to be lifted so that I would not be arrested for stealing my own car. The detective advised me this company should be accountable.