Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I last visited planet fitness in April 2023 and due to health reasons have not returned since. I lost my job and had 0 income for 9 months. During that time, this agency continuously charged my bank account and resulting in overdraft fees without my knowledge. Upon training employment, I joined a different gym for my mental health and began seeing charges for planet fitness in my new checking account. These charges were in addition to the new gym fees, causing my new account to overdraft twice. I contacted the gym to inquire and they can't cancel. I never authorized planet fitness billing of my new checking account and feel that this business is stealing on a recurring basis.

  Business Response

  Date: 08/27/2024

  Hello, 

  This is not planet fitness. I do apologize for any inconvenience and am willing to assist with any further inquiries. Thank you. 

  All the best, 

  Jameer 

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked helicopter trip for 2 which they cancelled on ** and are now refusing a refund. We could not reschedule as we left ******** on the 19th September, the day of our booked helicopter *********** offered the 21st as the first open slot. I believe they took the booking knowing they could not honour it as the airspace would be closed due to ***** flying in & out of ***. The booking was made on the 14th September. They want me to accept credits valid for 12 months. I wont be able to use them!! Unless theyd like to pay for flights from ****** for us in order to use them! They are hiding behind their ****************** stating no refunds under any circumstances! But we did not breach the agreement, they did. It has ruined our trip and caused so much stress. They know that tourists cant just reschedule and use this to take our money. Hindsight is wonderful and I have now discovered they are known for this scam.

  Business Response

  Date: 09/26/2023

  Hello, 

  I hope this message finds you well. We are in the process of issuing a refund for this customer. Please allow 2 weeks for the process to unfold and for the funds to be re-allocated to the original payment method. I hope this helps. 

  All the best, 

  Jameer 

  Customer Answer

  Date: 09/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I am very grateful for your help with this matter and cannot thank you enough.
  
  Regards,
  
  *************************************

• Initial Complaint

  Date:11/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a helicopter tour with this company for 6 November 2022, complete with Uber pickup and drop off..I was told that the Uber driver would pick me up about 2 hours out from my scheduled flight time.. But I wasnt contacted at allwhen I called the company to inquire.. And request a refund of my ****** cost, I was told they didnt give refunds

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will charge your card monthly $5.99 without ever telling you. I just noticed after 3 months of paying.

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with FlyNyon in error after my internet crashed and the order processed automatically as my bank card was saved to my phone. I have contacted the company via email and Instagram (no response via email and delayed response on Instagram due to me being in Ireland the company in ********). The team on Instagram were helpful and then referred me on to *****, Manager of Customer Operations, who told me even though it was an error I will not receive a refund. I was simply trying to get a quote that included tax and service charges and now I am out $524 ??? I think a refund is just in this situation and would like a response from the company as I cannot comprehend how they can just accept taking this amount of money over a simple error that was out of my hands completely

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In sum, paid for the 'sunset experience' but didn't get that. Arrived well in advance (2 hrs prior when they recommended 1 1/2 hrs), was prepped, and as it got close to sunset time--my group was informed we're lucky and get the 'blue hour' so we would get sunset as well as blue hour. Our group agreed and then we continued to wait. They took a massive group ahead of us (in 4 helicopters) and we were left waiting.Upon arriving at the hanger, we had to continue to wait as the sun set. There was essentially no more sun at that point and we had to continue to wait. When we lead to the helicopters, we were paraded around 3 helicopters before they made us turn around again to the first helicopter. By the time we were ** in the sky, there was no more sunset. They didn't give us an extension of time or give us an option of that since they were running behind.After we landed, we were essentially stranded at the helipad waiting for someone to pick us up. The pilot left and just told us to wait. The group attempted to call the company number and it went straight to VM. We were just waiting in the dark at the hanger with no way of communicating w/ the staff. Eventually we flagged down a fuel tank but he also couldn't help since the van that was left there didn't have a key and we were gated inside the hanger. THIS IS A LIABILITY !20 mins later, after walking around the hanger trying to get help, we were able to get through the phone lines and the the person was shocked that no one was there. They said to speak to ***** about it.Once back inside, I spoke to ***** and she gave me her card and stated the company doesn't allow refunds and can ONLY offer another voucher. She stated we should have been informed about the delay and that they were down a helicopter so we had to wait--NO ONE INFORMED US OF SUCH UNTIL AFTER THE ********** insisted that we'd get an email by end of day and I'm still waiting. I also reached out and still nothing.