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Business Profile

Sandwiches

Jersey Mike's Subs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 12th I made an online order to Jersey Mike's Subs. The pickup time for the order was 8:15 p.m. I arrived approximately 8:20 p.m. and was met with the asst ******* named *** who informed me that they just had a big bus load of kids who came in and ordered sandwiches and that my sandwich will take at least another 10 to 15 minutes. I told her that was a long wait time beyond my original pick up time. She then turned around very rudely and said well do you want a refund? I said no, that was rude. I want my sandwich I just drove across town to get it but I have every right to feel some type of way if it's not ready on time. *** kept going back and forth with me while I kept asking her to just go ahead and make the sandwiches. She then told me she was not making my sandwich and that I can get out. I then asked for a *******, she said I am the ******* and I said get out before I call the police. I said wow you're going to call the police on me because I want my sandwich on time? She then proceeded to call the police. I told her I was not leaving without either my food or a refund, after calling the police she gave a receipt for a refund but at this point I had to wait for the police because she had called them already. I am very upset with her customer service skills and I have never had this experience in any Jersey ****'s. I am a regular customer, I have been to several locations, and I have never experienced such bad customer service, I mean this lady was just rude, she yelled and screamed at me, telling me to get out and that she was the boss of that store. The others that were working with her were laughing at the situation instead of making sandwiches and I said to them if you stop standing around maybe people sandwiches would be done by now. The asst ******* needs customer service training very badly. This situation could have went very differently and now I refuse to go back to this location. Police didn't a take report, said it was a waste of time.

Jersey Mike's Subs is NOT a BBB Accredited Business.

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