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Business Profile

Bathroom Accessories

Ferguson Enterprises, INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a new Blue Star refrigerator, delivered Friday, 10/7/22. It does not work. The refrigerator temperature is 60 degrees and will not change. We can't use it at all. The freezer is fine. We have called and emailed both Ferguson and Blue Star to get our refrigerator working. The soonest appointment is 2 weeks from the installation date. We believe this should have been addressed or immediately replaced.

    Business Response

    Date: 10/19/2022

    Thank you for your feedback, as we greatly appreciate the opportunity to make our service even better; we deeply apologize that the **** was missed with this experience. To assist with the customer's issue, a Manager immediately reached out on ******************** behalf directly to the manufacturer when the initial request for warranty service was made. As it turns out, we do not have authority over the manufacturer's warranty service times, as we are only the reseller of the product. We're truly sorry to read that they have not been able to schedule service more quickly for ****************. We forwarded this information again to the local management team so they can be made aware of the issue she is having with the service of her refrigerator. She will receive a telephone call response from management again within the next 1-2 business days to discuss the issue and see if *********************** we can do to assist on her behalf.

    Customer Answer

    Date: 10/19/2022


    Complaint: 18221941

    I am rejecting this response because:  I have one missed call from management at Ferguson's.  I returned the call, but was unable to reach the manager. I was told I could leave a message for him  He has not returned my call.



    Regards,

    ***********************

Ferguson Enterprises, INC is NOT a BBB Accredited Business.

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