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Business Profile

House Cleaning Supplies

The Fuller Brush Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Nov 13 (order ID is ******). *** tracking number is ******************. I never received the package, and the *** delivery photo is of a different home, not my address. I have emailed Fuller Brush multiple times for resolution. THey told me *** was trying to contact me, which they have not called nor emailed me. I attempted to file a claim with ***; however it says Fuller Brush already filed a complaint so I needed to contact the business for a resolution. However, Fuller Brush is not helping me, they are saying I need to talk to ***.

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m n 1/7/2024 I place an order (#******) for one mop and bucket set after seeing it on the Fuller Brush ads on Facebook. I attempted to place the order through FB but it would not complete the transaction and no confirmation email was ever received. Therefore, I went to the company website and placed the order. I then received two orders for the same mop/bucket set valued at over $120. I informed the company of their mistake and asked for a return label. They told me to take it up with Facebook and would not reply to any of my emails. I would like the second set that was sent to me in error returned with company provided return label and a refund. Very poor customer service.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item that we decided to return as it was unsatisfactory. I had to pay for returning the item. PUrchased in May , order # ******. Return was sent on May 17 via *** (i have tracking #). Received no reply. In June, disputed with my credit card company. I received a refund from Discover on 6/12 ($70.49) . I thought it was a done deal. Now apparantly the company has disputed that they never received the item and Discover recharged me! I have emailed them the tracking #. They have no phone # to contact anyone, only email.

The Fuller Brush Company is NOT a BBB Accredited Business.

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