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Business Profile

Lighting Equipment

Going Lighting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed orders online where it stated multiple items in stock and shipping within 24-48 hours (also confirmed stock availability via telephone). Next day receive email stating item is backordered est. shipping approx. 8 weeks. Cancelled orders as I needed items for immediate installation.

    Nine weeks later they charge my previously obtained **** **** stating they have no record of the order being cancelled.

    I asked if they have any documents/records of me agreeing to wait over 2 months for delivery.

    Not their policy.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on April 9 for $79.94

    This company also operates under the name of going decor. I had an awful experience with them refusing to allow me to return a door chime I purchased on April 9, 2024 in the total amount of $79.94. I emailed requesting a return on May 3, 2024 due to no longer needing the item. They didn't reply to my email until May 6 and told me my item was non-returnable and indicated on their website, however, it was never indicated on my order summary or receipt. Terrible way to do business. All sales final indicators are ALWAYS on my online receipts. Will be disputing with my credit card company now.

  • Initial Complaint

    Date:12/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased online from GoingLighting on May 29, 2022 two wall sconces for a new build that was to be completed in August 2022. We inspected the items to make sure nothing was broken and all pieces were there to ensure we did not sit on an unknown issue that would be discovered later during install. From a quality standpoint the lights were intact and complete. Due to several constructions delays we were not notified from the builders until September 14 that the lights physically would not be able to be installed due to what the electrician referred to as a unique banana box on the light fixture. In order allow mounting space for this banana box to be hidden within the wall, studs would need to be moved or drywall redone. Obviously this is not a cost we could take on for the light itself. I contacted the company to ask for a return and apologized for being outside the return window, there would have just been no way the average person would have known this would not work for us. The company stuck behind their return window and the item being as described online. Both lights are in original packaging and can easily be resold by the seller.

Going Lighting is NOT a BBB Accredited Business.

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