We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Honda Universe
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Honda Universe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Honda Universe has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my 2021 *** around july within that same week i noticed a popping sound, issue with the brakes, issue with acceralting.. i bought this car on a tues & on that saturday my car wouldnt start. I had to sit in a parking lot for over an hr before it would start again. I called that Mon & scheduled it for an appt. (noone seemed to care at all that a 2021 vehicle with ****** miles was having multiple issues within the same week of purchase). I brought the car in, explained the issues and even test drove it with one of the managers. They kept my car for the entire day on saturday. They call me & tell me they couldnt figure it out & they need it to come back & keep it for a few days. I explained i just traded a car in & do not have another car & this is very disspointing that they are asking me to be without a car for days. Again, they didnt care. Very short. with unfriendly. They had their sale, thats all they cared about. When i spoke with a higher manager, they offered to call me when they had a rental car. ***** to tell me its not a big deal because I have a warranty. I explained that doesnt matter. ***** who just buys a car, wants to deal with mechanical issues in the same week. They then call me a few days later that they have a rental car available. Then call back & apologize that they made a mistake. Then a few days later when my car wouldnt start while i was at my childrens summer camp, im on the phone with a manager who did try to assist me it figuring the situation out because at this point i was extremely annoyed at this entire experience. Then they call saying come get a rental right now, i drop it off. They had it for 1 WEEK,. issue with suspension, recall and fuel issue. NOT all problems fixed. told me they couldnt "duplicate" the issues. still till this day it has not been fixed & has now worsened. They have not shown a care in the world & a manager actually said "yah i guess we dont have a good relationship. try another honda" TERRIBLE PLACE

      Business Response

      Date: 11/18/2024

      In regards to the Complaint ID ********, ****** ****** had her car towed in using her Honda Care warranty Vin #***************** 2021 Honda HR-V. We completed the seat sensor safety recall, but could not duplicate her concerns. She informed us that her father was a ** at a repair shop we then invited her to have her father come in with her to verify the issues. She has not responded

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my car in because it was making a noise and they said it is probably the wheel alignment after they checked so I gave them permission to fix it. The problem was not resolved and now all of a sudden its also a balance problem too. Its very fraudulent because I think it was a balance problem to begin with and now Im being charged for both issues.

      Business Response

      Date: 06/27/2024

      I spoke to ****** on the phone and invited her to bring the vehicle in so that the service manager may take a ride with the customer to see what the issue is. After  inspection of the vehicle once it was put on the lift it was discovered that two of her rims were damaged causing the rough ride. The service manager is working with the customer to make the necessary repairs.

    Honda Universe is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.