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Business Profile

Non-Ceramic Tile Contractors

Glass Tile Oasis, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Ceramic Tile Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sample tile which I received. I then ordered enough for my backsplash. Once I have more tile when I looked at it, it was going to be far too light for my kitchen. I reached out to return all the unused tile. I knew I would pay a restocking fee but I also had to pay to ship everything back. My tile was $462 in total, cost me $180 to ship back and I will also have a restocking fee. So it has cost me more than 1/2 of what I spent.This is absolutely ridiculous

    Business Response

    Date: 10/17/2023

    Unfortunately this is our return policy, which is stated on our website under our return policy *************************************************************. The return policy is also on the order confirmation email and shipping confirmation email.

    Please note a credit has already been issued for your return, you should see it in your bank account within the next couple of days.

    We apologize for this inconvenience. 

    Customer Answer

    Date: 10/18/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

Glass Tile Oasis, LLC is NOT a BBB Accredited Business.

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