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Business Profile

New Car Dealers

Coleman Buick, GMC Cadillac Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new GMC ****** 1500. I have had nothing but problems that this dealership refuses to repair. They are unable to repair it. The general manager has yet to contact me to resolve. I have requested they ask ************** to buy the vehicle back to satisfy me as a consumer. They have yet to respond to that request. I am asking for the dealership to force ************** to buy the vehicle back to resolve this issue. The vehicle has 5000 miles on it and has been in the shop six times for a total of over two weeks. This vehicle is a lemon, and nothing is being done about it.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in this dealership to buy a **** GMC Terrain. My sales associate was ***** he seemed very indifferent from the beginning like he didnt care if he sold me a car or not. The 1st problem was very high interest they wanted *****% on the loan so I walked out. **** the sales manager followed behind me and later offered me 6.9% on the loan . I agreed and told the dealership I would pick the car up the following day. My work schedule changed and I asked ***** if I could pick the vehicle up by 9:30 am instead of 12pm . ***** was rude and angry on the phone he yelled and said we have a scheduled to keep and dont have time for this. I called the sales manager **** and told him that I wanted a new sales person to complete the transaction. **** said NO then **** told me not to buy the car or come to the dealership. So I wasted time and money putting insurance on a vehicle **** and his rude associates dont want to sell me . This is the worst dealership I have ever seen and im filling a complaint with the better business beau .

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a Tesla model Y which was repaired by Colemans Autobody located at ***************************************************************. The repaired the vehicle but didn`t fix my wheel alignment. I took the car back twice but they weren`t able to fix it. I showed it to the manager **** on 11/15/2023 that the car is pulling to right. I was told they will keep the car for a day and he will personally take the car over to ***** and get it fixed. I followed up on 11/16 they are telling me there is no issue with the car and I will have to take it to *****. I would apricate it they can get my car fixed.

Coleman Buick, GMC Cadillac Inc is NOT a BBB Accredited Business.

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