We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Nexus Parking Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Nexus Parking Systems LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nexus Parking Systems LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is extremely bad business design to not empower the user. The customer to fully control their billing information. Once you add a credit card in this application, you do not have the ability to remove it unless you commit a different payment method. That is terribly scammy, especially when there's no active service and nothing is outstanding. You should have full control as a customer. I feel this software is extremely scammy. The user interface pushes the user interface on someone to gain a credit card. And then does not empower the user or respect the user with integrity to allow them to opt out at any time. Now my credit card information is in their system and I am powerless to manage my own information????! And I do not have control over it. I am scared for the security and degree of exposure the app has on my Personal information,
      That they have seized. My desired resolution would be to change the software where at any time I can dissolve all payment info in the app! I understand if something is outstanding or if they have a current parking going on but if there is no parking session at the time and all is in good standing with the account. I believe every customer should have the ability to delete their credit card information at any time. They wish out of the system. It is very extremely reasonable. To request that I expect that to be done as the resolution to this claim. Also mind you not just not display it in the app. But expunge the credit card information from the account from the database. It is not yours, it is every customer's data. It is not nexus's data my credit card information is mine to own not yours. So under desired settlement and the drop down. I have chosen replacement because I want to software replaced. The parking exchange should be a partnership which should be seen as such. Not hold my data from me.

      Business Response

      Date: 02/11/2024

      Nexus decided to go in the direction of using a mobile app to
      allow customers full control of their information, billing, and ease of
      entering/exiting the parking garage.  Customers can add, and change payment
      methods, update their vehicles, and purchase/cancel permits directly from the
      app without needing assistance.  It has
      created a quicker, and more convenient solution for our customers. 

      Ultimately the mobile parking app was designed to collect
      payments.  The customer’s payment information is secure and is tokenized
      after it is added to the app.  The
      nexpass app functions the same as well know subscription apps like ******** ***** ***** ****  These apps have no way
      to remove the payment method without having another payment method on file.  To remove the payment method the app must not
      have an active session or monthly subscription and you can then delete your
      account from the mobile phone.  Customers
      are free to delete their account if they don’t wish to use it to pay for
      parking.

      In addition to the mobile app, nexpass has a “guest version”
      of the app which does not require a download and store a payment method.  Customers would scan the QR code at the
      entrance to the parking garage, enter a phone number and hit proceed. 
      They will need to add a payment method some point in the day prior to exiting,
      but no payment information is stored.  Customers can also just take a
      ticket to enter and pay when they leave.  This method is how the garage
      has functioned traditionally.   Ultimately the customer will use a payment
      card at the exit which is not any different as entering the card into the guest
      version of the app, as the information is approved by the processor.

      If you like to switch and use the guest version of nexpass, delete
      the mobile app from your mobile device which will remove the payment method.

      We do appreciate any feedback that makes our app better for
      our customers and are researching with our technical team if there is anything
      we can add to make sure customers are more comfortable in knowing their data is
      secure.  We will continue to improve and advance our app so that remains
      the most convenient and safe way to park at a Nexus Parking Facility.

    Nexus Parking Systems LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.