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Business Profile

Spa

European Wax Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon my visit today March 25, 2023 there were a series of events that happened at this facility. It all started with the initial check out process. The representative who checked me out did not advise my wax pass had just expired nor did she advise me of the total that was being charged. As I always charge my tip on my card, I believed thats all that I was paying. I went back after I reviewed my receipt and recognized the error. Then asked if I can purchase the wax pass for the year and the payment I already made be applied towards the balance. The manager on duty said they couldnt do that but would process my refund for the $28 and charge me for the wax pass. They said I didnt have to wait. Leaving for the 2nd time believing I would be refunded. I waited for a receipt. I got the receipt for the payment being processed but not for the refund. I then called the location back and the second representative told me it would be done some time within the next week as the manager was waxing someone. I then had to go back for a 3rd time to which my refund was finally processed. When I asked for corporates informative the manager ***** was being intentionally evasive in stating she would ****** it. As this is a franchise I asked for the owners information in which was advised that is not information they give out. This is not the first time I have issues at this specific location with staff. It is imperative this information is relayed to the franchise owner and store manager or someone who will respond.

    Business Response

    Date: 04/27/2023

     

    The guest ******************* was refunded for the error. We reached out via phone call and spoke with the guest and apologized for the error and her experience at the center.

     

    *****

European Wax Center is NOT a BBB Accredited Business.

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