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Business Profile

Sporting Goods Retail

Destination Athlete
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Evening, On August 8th Purchased 2 team bags for my 2 sons Football Team Store through Destination Athletes on 2 separate transactions. Order Confirmation Numbers ******** & ********. After weeks of the waiting the team contacted the company and they said we would have all orders by September 11th. Still to this day we have not received the orders. My wife and I have sent countless emails and left countless voicemails. They do not reply to any email nor do they return any phone call. All I want is the product that we purchased. My boys only have 2 games left in there season and would appreciate any help you can assist with. Thank You., *********************************

    Business Response

    Date: 10/19/2022

    The items in question are being delivered to the customer.  It was a backorder item that couldn't be fulfilled, but when the business owner spoke with ****** (out of state grandmother who placed one order) she expressed still wanting the items.  This conversation took place on 10/17.  The two ordered items, sport duffle bags, are being personalized and will be delivered as promised.  It was an issue with the vendor's inventory.  *************************** is being contacted today at the phone number on the complaint form that was filed to make sure there is no further miscommunication regarding the orders.

    Customer Answer

    Date: 10/19/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************************

Destination Athlete is BBB Accredited.

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