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Business Profile

Fast Food Restaurants

KFC Store #G135303

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31, 2024, I visited the KFC at **** ** ** ** Ledgewood, NJ, where the manager, Sean, treated me with hostility and unprofessionalism, leading me to request a $30 refund. Sean refused, citing a “no refund policy,” which was never disclosed prior to the purchase. I subsequently contacted KFC corporate, but despite multiple follow-ups, I have not received my refund. Instead, my case has been repeatedly “forwarded to leadership,” with no action or callback provided.

    Incident Details: During my visit, Sean misunderstood my order multiple times, and when I attempted to clarify, he grew irritated and aggressive. There was a discrepancy in pricing, which he adjusted only after I questioned it, but his attitude remained combative. When I requested clarification on individual item prices, he dismissed me, claiming I was “getting a better deal” without fully explaining the charges.

    Due to this disrespectful treatment, I decided to cancel my order and requested a refund. Sean refused, citing an undisclosed “no refund policy.” I called the police to mediate, but they offered only the food rather than a refund and issued a trespass warning against me at Sean’s request. I did not threaten Sean, as he claimed; I only expressed frustration by saying, “He deserved to get punched” which was not a direct threat.

    Desired Resolution:
    Refund: I request the $30 refund for services denied due to Sean’s unprofessional conduct.
    Accountability: KFC should ensure transparency about refund policies before purchase and investigate Sean’s behavior.

    Removal of Trespass Warning: I ask that the trespass warning be removed, as I was wrongfully accused of making threats.

    Additional Context of Racial Discrimination: Roxbury, where this incident occurred, has a reputation for racial insensitivity; I’ve seen vehicles displaying Confederate flag stickers—a symbol tied to racial hatred. As an African American, this, combined with my unfair treatment, heightened my discomfort and concern.

    Business Response

    Date: 11/14/2024


    Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.

    Store Info
    KFC Store #G135303 OPN **** ***** ** Ledgewood NJ **** ********** 
     
    Owner Info-
     
    Michael K*** ***** ********* ***** ***** *** ******** **** ** *****


KFC Store #G135303 is NOT a BBB Accredited Business.

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