We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

L & F HVAC, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** installed a Weil McLain combi heater hot water unit in January 2024. He didnt calibrate it or register it with the company within 90 days for the warranty. I am now having issues getting heat b/c it was not properly installed. A pump is burning out b/c it is overworking to try to pump water throughout my house. It should have three external pumps & should have been split into two zones. GFI outlet not used. I am waiting for a written punch list from the new HVAC repair person. Repair & parts is going to cost me about $3K & this may not be a permanent solution so I may need a new system as well as other repair work. He was unable to repair the issue. He also stole a check from me & cashed it for $8900. I got this money back within a few days.

    Business Response

    Date: 01/04/2025

    The install was put in according to the specs in the manufacturers book. We also have numerous calls into well ****** when we first started up the system, and we ran diagnostics with them personally on the job for a full day. The heat has been working there for over a year with not one issue. This job was not done by me at L&F HVAC. I was a secondary contractor helping a plumber there, but this customer for some reason wants to blame me. It is not our responsibility to register the equipment within 90 days for the customer. Its the customers responsibility to register their equipment. This customer did not have a contract with L&F HVAC to do this job and I find it very disappointing that this customer wants to blame our company for a job thats not ours that we were associated with and helped on. This customer says that its gonna cost money to make these repairs, no its not because all she has to do is call the plumber back who did the job and the plumber will make the repairs for her and as far as a new system, that is completely unnecessary. The customer is going way out on the limb saying that because the unit is brand new and because one pump is bad that can be easily replaced, so as far as the unit being replaced is completely unnecessary.

  • Initial Complaint

    Date:08/24/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Choice Home Warranty assigned this business to our boiler issue. They arrived and said he had to order parts and would come back to do repair. After 3 weeks of not responding, they finally confirmed a 2nd appointment to make repair but never showed up. No responses to multiple calls or texts. Extremely unprofessional, unresponsive, and unreliable.

    Business Response

    Date: 08/25/2022

    We are very sorry that we were unable to answer your calls and get to you in a timely manner but the owner ************************* who is my husband was in a motor vehicle accident on Wednesday, August 24 and is in the hospital with a broken leg, three broken ribs and a fractured orbital bone.. Again we do apologize for this inconvenience and we had notified Choice home warranty of this accident and they were supposed to reassign your claim yesterday Hopefully your repair can get done in a timely manner thanks

    Customer Answer

    Date: 08/25/2022


    Complaint: 17765927

    I am rejecting this response because:

     

     I was on the phone with Choice Warranty several times yesterday and they did not say anything about a notification from you.  They also tried to contact the business on my behalf twice.   This is more than just a 1 day unresponsiveness; the business has been unresponsive for 3 weeks and many ****** and ******** reviews state the same exact experience.   This is not a new issue with customers not receiving the service that is agreed upon. 




    Regards,

    *****************************

L & F HVAC, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.