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Business Profile

Pest Control Services

Ace Walco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Ace Walco's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ace Walco has 2 locations, listed below.

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    • Ace Walco

      138 E Edgar Rd Linden, NJ 07036-3201

    • Ace Walco

      PO Box 4130 Linden, NJ 07036-8130

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2, 2023 I purchased a *************** I received service on 06/09/23. And then again on 10/13/23. On 10/17/23 I informed the company that I have moved and no longer live at the registered address. I asked if the service can be transferred to *********** since I no longer own the home in Linden. The manager told me it was impossible and refused to offer me money back from the remaining services. Essentially instead of receiving pest services on my new home I still have to pay for the home I no longer own in addition to hiring a new service.

      Business Response

      Date: 10/26/2023

      Hi there,

      My name is ******* and I am happy to help resolve this issue.  We service the *********** area and can certainly offer a transfer of service to your new home.  This is not something we normally do and I apologize for not helping resolve this issue when you first called last week.   When would you like us to come and check out your new home? I look forward to hearing from you!

       

      Very Best Wishes and congratulations on your new home,

       

      *******

      Customer Answer

      Date: 10/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    Ace Walco is NOT a BBB Accredited Business.

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