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Business Profile

Real Estate Rentals

Wessex Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rent my apartment from Wessex management and they have been harassing me and my 12 year old daughter in the last 6 months because they want me to move out. I notified them that my apartment is in need of repairs and appliances that needed to be replaced, they told me to prepare for them to come in to do the repairs, which I did and they came in to do an inspection instead and did none of the repairs.

    Business Response

    Date: 12/03/2024

    Due to unhygienic conditions, we have given a notice to cease and quit. The tenant doesn't keep her apartment clean. She has been urged to clean her apartment on multiple occasions. We have evidence of everything. She has a cat fetus in the apartment, along with heaps of clothes and other goods. For years, this has been the case. We can demonstrate this with pictures and witnesses. Because everything is dispersed throughout the unit, maintenance is unable to enter. 

    Customer Answer

    Date: 12/13/2024


    Complaint: 22556380

    I am rejecting this response because:I just saw their response now.  They have not been back to the apartment to do a follow up inspection, if they had, they would see that the apartment is now fully cleaned and maintenance can enter to do any necessary work.  Bottom line is that they want to evict me and their reasoning no longer has merit.  I want them to reconsider their decision and come and fix the issues in the apartment so that this issue can be resolved.  I am a single mom and a teacher and things did get messy in the apartment, I admit that, however, I have cleaned it all up and can provide pictures to show as evidence as well.




    Regards,

    ******* ****

    Business Response

    Date: 12/23/2024

    We will be reaching out to the resident to schedule a follow up inspection to determine the current status of the apartment.  Due to the ongoing and recurring nature of the lease violations, this matter will likely need to be resolved through the courts where an enforceable agreement can be made.

Wessex Management is NOT a BBB Accredited Business.

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