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Business Profile

Sandwiches

Jersey Mike's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, My name is *****, My wife went to the Jersey Mike's store located in Linden, NJ on 6/6/24 at about 8:50 PM. Ticket #: **-******-**-******. She purchased 2 half subs and i ask for only Mayo, lettuce, and turkey . The employee making the sandwich was not paying attention to my order and i had to repeat myself 3 times to the worker. After he cut my sandwich into 2, he did not put any lettuce, and was arguing with me and told me, " you said only mayo." I told him, i repeatedly told you only mayo lettuce and turkey, after he put lettuce on my sandwich he told me again, "do you need this" and he pointed to something several times but wouldn't tell me, then he ask me if i want vinegar. I ask him about 3 times what is this he wouldn't tell me but then he ask me if i want vinegar. At the end the worker appeared to crumbled/ squeeze up my sandwich. When i got home the sandwiches did not have enough turkey and both sandwiched were very sloppy. I have pictures. The sandwiches did not look pleasant at all, sloppy and discouraged, i threw it out in the garbage. I bought these sandwiches for my kids and there is no way i will even have my kids to look at these sloppy sandwiches. My overall experience was not good with this worker and he was not nice and kind to the customer, i felt very discouraged and felt like he was giving me an attitude. i never had any problem like this before whenever i go to Jersey mike and my kids love it, however this time was not a pleasant experience and my sandwich and the customer service was not good at all.

Jersey Mike's is NOT a BBB Accredited Business.

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