We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transit Lines

Port Authority Transit Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transit Lines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Port Authority ******* License Plate #: ******** Account #: ********* Order #: ******* To whom it may concern, I am writing to request leniency and obtain more information pertaining my tolls in collections. Currently, my registration is suspended, which took me by surprise because I have not received any formal warnings/updates or notices regarding these tolls and applied fees. Furthermore, my EZ Pass online account was disabled; so, I was unable to check online and patiently waiting to hear an update via mail; but did not receive it. I have written you in the past regarding this matter, before my registration was suspended, but did not receive any updates or details on how to move forward.I am a City Worker and single woman who needs access to her vehicle to drive to and from work. Although I work in the Bronx, **, I reside in *******. I also use my vehicle to visit my mother who lives in ********, ** and suffers from a chronic heart condition. It is my responsibility to run errands, accompany doctor visits and advocate on her behalf. Without a vehicle I am unable to do any of the tasks and duties stated above accordingly. Once I discovered my registration was suspended, I immediately volunteered to pay a payment plan, but was denied the option. I am willing to pay the toll amount in full but cannot afford the penalty fees. Is there any way these toll fees can be accommodated? I am willing to make a payment plan. The fees alone are 3xs more than the actual tolls. Currently the toll amount is $1896, with an additional $5,900 in penalty fees which make the grand total $7,796. Again, I am willing to pay $1896.00 in full. Because I did not receive any letters providing options on how to appropriately move forward before my registration suspension, I am praying the decision can be reconsidered so I can negotiate a fair amount to pay in installments. Please feel free to email me at ************************* and/or call my mobile phone directly at **************.

    Business Response

    Date: 04/13/2023

    PATCO has nothing to do with the Port authority of ** & ** - we are a train in ************ and have NO EZPass.

Port Authority Transit Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.