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Business Profile

Roofing Contractors

Jeff Durocher Roofing, Siding & General

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor took deposit. Has not contacted me or returned any phone calls.

    Business Response

    Date: 02/06/2023

    The situation was a confusion and has since been satisfactorily resolved as I stated when we spoke via phone, if you have any questions please feel free to reach out for me or ***** to confirm. Thank you!

    Customer Answer

    Date: 02/11/2023


    Complaint: 18716161

    I am rejecting this response because:

    The quote was much less than the actual bill. 

    there was no communication. In addition the final check was attempted to be cashed as opposed to deposited 

    Regards,

    ***********************

    Business Response

    Date: 03/03/2023

    I want to be clear, the complainant is not my customer or client, nor have I ever met him. The last I spoke with him we had a great conversation (about the additional work which was needed and ok'd by both the client and the complainant) and the situation was resolved as we did a beautiful job and went above and beyond to satisfy the client. I communicated with the complainant as his mother/step father was my client. The project was done in a wonderful and satisfactory manner as is all of my work. The only reason the original quote was less than the final bill was because plywood needed to be installed as is always a possibility (as explained at time of sale) when multiple layers of shingles are torn off an older home. I documented and forwarded pictures to my client. I am not sure if the complainant is aware, but the additional work that was needed was actually done at a discounted rate to satisfy the client. The clients were smiling and very happy when we finished, the job came out beautifully as we were paid in full. During my last conversation with the complainant, he was very kind and I thought we had a mutual understanding that the situation was resolved.

Jeff Durocher Roofing, Siding & General is NOT a BBB Accredited Business.

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